Effective Date: 21/08/2023
Thank you for choosing KATBATT for your battery needs. This Shipping Policy outlines the terms and conditions related to the shipping of batteries purchased from KATBATT. Please read this policy carefully before placing an order. By making a purchase, you agree to the terms outlined below.
1. Shipping Methods: We offer a variety of shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process. The shipping methods may vary based on your location and the type of battery being shipped.
2. Shipping Destinations: We currently ship to South African clients only.
3. Processing Time: Orders typically take 48 hours to be processed before they are shipped. This time allows us to ensure quality control and proper packaging of your batteries.
4. Shipping Time: Estimated shipping times are between 3 – 7 working days. Please note that these are estimated times and actual delivery times may vary due to factors beyond our control such as unforeseen logistical issues.
5. Shipping Charges: Shipping charges are calculated based on destination, and the weight and dimensions of the batteries being shipped. The shipping cost will be displayed during the checkout process.
6. Tracking and Notifications: Once your order is shipped, you will receive a confirmation email containing tracking information, if applicable. You can use this information to track the status of your shipment. Additionally, we may send you notifications regarding the status of your order, such as when it is shipped, out for delivery, or successfully delivered.
7. Packaging: We take utmost care in packaging our batteries to ensure they arrive safely and in good condition. Batteries are packed well to prevent damage during transit.
8. Lost or Damaged Shipments: In the rare event that your shipment is lost or arrives damaged, please contact our customer support team on the same day of receiving your order. We will investigate the issue and work towards a resolution, which may include a replacement or refund, depending on the circumstances.
9. Order Changes and Address Updates: Once an order is placed, any changes to the shipping address or order details must be requested as soon as possible. We will do our best to accommodate changes, but please note that changes cannot be guaranteed after the order has been processed.
10. Contact Us: If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team at info@katbatt.co.za or 078 959 0500.
Please review our Return Policy and Terms of Service for additional information about returns, exchanges, and general terms and conditions.
KATBATT reserves the right to update or modify this Shipping Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for choosing KATBATT for your battery needs. We appreciate your business!